2-3 DAY DELIVERY
Net of Knowledge is an exciting, new continuing education platform built specifically for TCM and integrative health practitioners.
We are industry stakeholders who have come together from around the globe with a common mission: to inspire and support practitioners like you in your pursuit of knowledge and growth, so you can keep giving more to the patients and communities you support.
Come learn from some of the brightest minds of our field in our engaging digital environment.
To support your continuous self-development, we wanted to make it easier for you to keep learning from the teachers you love, even when you don’t need the CEUs. A lot of time goes into making the quiz and certificate applications for a course—if you don’t need it, why pay for it?
If you see a course or series you’re interested in, but aren’t sure if you need it towards your CEUs, just purchase the ‘Course Only’ or 'Series Only' option, and start learning right away! If you decide you need the CEUs at a later time, you can purchase the CEU add-on then.
Please note, CEU add-ons can only be applied if you have the course or series in your account, to begin with. If you buy a CEU add-on on its own, you will need to go back and buy the course or series respectively.
You have selected CEUs ONLY option. The CEU add-ons can only be applied to courses you already have in your Net of Knowledge account.
If you have purchased a CEUs ONLY option first by accident, you can come back here and purchase the COURSE ONLY option, and they will link back up automatically.
Ever gotten the all too common question: how does acupuncture work? Why are you putting a needle in my foot when my head hurts? How are herbs different from medications?
We've all been there, and we all have our ways to answer these all-too-common questions. If you're looking for some additional tools to put in your FAQ toolkit of answers, this course is for you.
In this course, you'll learn:
• How to handle Tricky Questions?
• How to answer frequently asked questions from patients and the public?
• Learn the secrets to making patients feel heard and understood.
• Why being able to effectively answer these common questions builds trust and increases referrals?
You'll finish this course feeling empowered with the tools to articulate the value of your treatments to convert new patients into returning, excited patients.
First, we go through a brief introduction of the course where expectations are managed. We then transition to managing patient expectations and best practices for patient onboarding.
15 min - 30 minCommunication is key in this section. We get into details of communicating informed consent, financial policy, report of findings, initial intake, and treatment plans. We then address common objections to these tools.
30 min - 45 minAs we summarize the course, we also address common frictions with patients. We problem solve for ways to reduce friction so patients can get the care they need.
45 min - 1 hrsHere, we do an exercise to get more comfortable with patient communication. We address the most common concerns patients have with our care.
1 hrs - 1.25 hrsHere, we manage the course expectations. This is the course intro where we discuss what we will learn in the next hour.
1.25 hrs - 1.75 hrsWe review the bulk of the course here. Several common patient questions are posed, with examples of how to answer.
1.75 hrs - 2 hrsIn the closing of the course, we recap what we have learned. We also set the stage for how to answer other questions that may come up.
2 hrs - 2.5 hrsExercises related to Patient Question.
Tricky Patient Communication and Answering FAQs
About Nell Smircina
Dr. Nell Smircina, DAOM, L.Ac., Dipl. OM is an advocate, educator and practitioner with a focus on the integration of acupuncture into America's standard of care. Dr. Nell is the President of CSOMA, California's oldest state acupuncture association and serves on the Advocacy Committee for the American Society of Acupuncturists. As the Director of Development for the American Acupuncture Council, she actively works to support the profession through many strategic initiatives, including work with WHO to further develop ICD11 codes which include Traditional Medicine diagnostics. Clinically, Dr. Nell specializes in acupuncture for optimal post-surgical recovery, an area she researched during her doctoral program. As the Founder of PIQUE Health, an integrative concierge medical practice in Beverly Hills and Scottsdale, she provides an elevated healthcare experience for patients. Dr. Nell values mentorship, and had taught in many AOM schools on the topics of practice management, professional development, and messaging. She believes being able to effectively communicate our medicine's value to the public is critical to the growth of the profession. Through teaching and coaching, she assists students and practitioners looking to have thriving businesses while helping as many people as possible. Dr. Nell has been featured as an SME on Good Day LA and Good Morning Arizona; and her work has appeared in Thrive Global and Acupuncture Today. She is a passionate international speaker on the topics of the integration of medicine and the constantly evolving healthcare industry.
Some accreditation bodies have course approval expirations. If the approval expires, you will see a notice next to the name with a date of expiration: "[Until YYYY/MM/DD]". Please factor this date into your own renewal deadline. If an approval expires, you will be able to request that it is renewed and we will submit it for you within 2 business days. Renewals normally come back to us after 30 days. If your accreditation body is not listed under the "Approved" section, you may find it under the "Pending" section. That means that it is either currently pending approval, or that it is available for you to request: "[Upon Request]". New course approvals usually come back to us after 45 days. We use an automated system within our platform that allows you to make these requests in an easy and convenient way. Just visit the course page in your Net of Knowledge account and click the "Request Approval" button at the top. Each "Course and CEUs/CPDs" purchase grants you 1 request per accreditation body. If you request a course approval and do not complete it before its new expiration date, you will need to purchase another "CEU/CPD Add-On" to make another request. If the course is ineligible for approval with an accreditation body due to their subject-matter policies, it will be listed as "[Ineligible]", and no requests will be possible for the course.
Accessing Your CourseAfter checking out, your email address will be sent to Net of Knowledge securely and you will gain instant access to your course. If you do not have a Net of Knowledge account yet, one will be created for you automatically and you will receive an email with a link to set up your password. Log in to your account at netofknowledge.com and start learning!
Unlimited Access & CEUSYou will have unlimited access to this course for as long as it is on Net of Knowledge, so that you can keep reviewing and learning from it over the years. CEU requirements must be completed within 1 year from the purchase. During this time, you must view the training and complete any required documents to get your certificate. You must also print and save your certificate for your own records.
Cancellation PolicyPlease note we do not offer refunds for our recorded online courses/webinars.
NoteThis recording is available in an online format only; you will not receive a DVD or physical copy of the recording – it is only available to watch as a course to watch on the internet through your online account.